Cait & Me Shipping Policy

Last Updated: August 2026

Thank you for shopping with Cait & Me! We work hard to get your order packed, shipped, and on its way to you as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please note that weekends and holidays are not considered business days.

Estimated Delivery Times

Most orders arrive within 7–15 business days after processing.

Delivery times are estimates and may vary depending on your location, carrier delays, holidays, weather conditions, customs processing, or other circumstances outside of our control.

Tracking Your Order

When tracking is available, your tracking information will be emailed to you once your order has shipped.

Please allow 2–5 business days for tracking information to begin updating after receiving your shipping confirmation.

Shipping Protection

For added peace of mind, you can purchase Shipping Protection for $6.99 at checkout. Shipping Protection provides additional coverage for eligible packages that are lost, stolen, or damaged during transit.

If you choose not to purchase Shipping Protection, your order will be subject to our standard shipping terms and carrier policies.

Incorrect Shipping Information

Please double-check your shipping address before completing your order.

If you notice an error, contact us as soon as possible at caitlin.meeow@gmail.com.

We cannot guarantee that an address can be changed once an order has entered processing or has been shipped. Cait & Me is not responsible for orders delivered to an incorrectly entered address.

Lost, Delayed or Missing Packages

If your tracking shows your package is still in transit, please allow additional time for the carrier to complete delivery.

If your package appears to be lost or has not arrived within the expected delivery period, contact us at caitlin.meeow@gmail.com and we'll be happy to help investigate the issue.

If tracking shows an order as delivered but you cannot locate it, please check around your property, with household members or neighbors, and contact the shipping carrier. You may also contact our team for assistance.

Multiple Packages

Depending on your order and fulfillment location, items may occasionally arrive in separate packages. If this happens, you may receive separate tracking information for each shipment.

International Orders

International customers may be responsible for applicable customs duties, import taxes, or other fees imposed by their country. These charges are determined by local authorities and are not included in the product or shipping price unless otherwise stated at checkout.

Questions?

We're here to help.

For questions regarding shipping or an existing order, contact:

Cait & Me Customer Care
caitlin.meeow@gmail.com

Please include your order number when contacting us about an existing order so we can assist you more quickly.