Cait & Me Refund & Return Policy

Last Updated: August 2026

We want you to love your purchase from Cait & Me. If something isn't quite right, we're here to help.

30-Day Return Policy

We accept eligible return requests within 30 days of delivery.

To qualify for a return, your item must be:

• Unworn and unused

• In its original condition

• In its original packaging

• Free from stains, odors, pet hair, or other signs of use

To request a return, contact us at caitlin.meeow@gmail.com with your order number and reason for the return.

Please do not send an item back without first contacting us and receiving return instructions.

Sizing & Fit

We strongly recommend reviewing the sizing information on the product page before ordering.

If you ordered the wrong size, contact us at caitlin.meeow@gmail.com. Eligible unworn items may be returned in accordance with this policy. Return shipping costs for sizing or preference-related returns are the customer's responsibility unless otherwise stated.

Damaged or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and clear photos of the item.

Once reviewed, we'll work with you to make it right.

Refunds

Once we receive and inspect an eligible return, we'll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.

Original shipping charges and return shipping costs are non-refundable unless the item arrived damaged, defective, or incorrect.

Non-Returnable Items

We cannot accept returns for:

• Items that have been worn or used

• Items showing signs of wear or damage caused after delivery

• Items returned without their original packaging

• Gift cards

• Final-sale items, where clearly identified before purchase

Shipping Protection

If you purchased our $6.99 Shipping Protection, eligible packages that are lost, stolen, or damaged during transit may qualify for additional protection.

Contact caitlin.meeow@gmail.com with your order number and details of the issue to begin a claim.

Shipping Protection fees are non-refundable once the order has shipped.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible.

We will do our best to accommodate your request, but we cannot guarantee cancellations or changes once an order has entered processing or fulfillment.

Contact Us

For return, refund, or order-related questions, contact:

Cait & Me Customer Care
caitlin.meeow@gmail.com

Please include your order number so we can assist you as quickly as possible.